Refund policy

Return & Cancellation Policy

Last updated: 1 July 2026

Welcome to Fairypop! 💜

Fairypop is run by just one person – me. Every order is packed by hand with care, and every sale genuinely means the world to me.

Unlike large retailers, returns are incredibly costly for a small business like mine. Every return results in payment processing fees that are not refunded to me, shipping costs, packaging expenses, and the time spent preparing and packing your order. These are costs I cannot recover.

Because of this, I kindly ask that you shop thoughtfully and only purchase items you genuinely intend to keep. Your support allows me to continue creating my cutieful products, and I truly appreciate every single order.

Before You Return or Cancel

If something isn't quite right with your order, I'd genuinely love the opportunity to help before you request a return or cancellation.

Please send me a message on Instagram at @fairypop.store or email me at fairypop.store@gmail.com. Whether you have a question, something arrived damaged, or you're simply unsure about something, I'll always do my very best to help.

Please note: Reaching out to me first is completely optional and does not affect any legal rights you may have.

Order Cancellations

Fairypop does not offer voluntary order cancellations.

If you are a consumer residing within the European Union, you may exercise your statutory right of withdrawal as described below.

Customers outside the European Union are not eligible to cancel an order once it has been placed, except where required by applicable law.

Returns (European Union Consumers Only)

Fairypop does not offer voluntary returns.

The return rights described below apply only to consumers residing within the European Union exercising their statutory right of withdrawal.

Customers outside the European Union are not eligible to return items for refunds, exchanges, or change of mind, except where required by applicable law.

If you are a consumer residing within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

You can exercise this right by submitting a return request through your Fairypop customer account.

If you checked out as a guest or cannot access your account, please contact me by email before the withdrawal period expires.

To be eligible for a return under your statutory withdrawal rights, items should:

  • Be returned within the applicable return period.
  • Be in their original condition.
  • Include the original packaging where reasonably possible.
  • Include your order number or proof of purchase.

Customers are responsible for any reduction in value resulting from handling the goods beyond what is necessary to establish their nature, characteristics, and functioning.

Return Shipping

Unless an item is faulty, damaged, or incorrectly supplied, customers are responsible for the cost of returning their order.

I strongly recommend using a tracked shipping service, as I cannot be responsible for returns lost in transit.

Refunds

Once your returned item has been received and inspected, I'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within a reasonable time and in accordance with applicable law.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact me within 7 days of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs showing the damage or error.

I'll always do my best to resolve the issue as quickly as possible through a replacement, repair, or refund where appropriate.

Personalised Items

Products that have been personalised or custom-made specifically to your requirements cannot be returned under the statutory right of withdrawal unless they are faulty or otherwise required by law.

Abuse of My Returns Policy

I completely understand that returns are sometimes necessary, and I fully respect every customer's legal rights.

However, to protect my small business, I reserve the right to refuse future orders or limit service where I reasonably believe my returns policy is being abused. This includes repeated fraudulent returns, excessive chargebacks, misuse of promotional offers, or other behaviour that causes unreasonable loss to my business.

Nothing in this policy limits your statutory consumer rights.

Contact

Instagram: @fairypop.store

Email: fairypop.store@gmail.com